Waiting on a Pello?
Update!
Things are taking longer than we had hoped to bring these new Pello’s to life! We are now estimating opening PreOrders this spring with bikes estimated to arrive later this summer. Once we open the PreOrder we will have more details on their expected arrival and delivery times. Thank you so much for all the support as we work through re-imagining our entire line of bikes, super cool things to come!
If you would like to be the first to know when you can place a pre-order or when they are back in stock, please jump on the waitlist by using the link below.
Thank you!
Jump on the Waitlist using this link :)
Hello from Pello!
Hello from Pello!
We are super happy that a bunch of bikes have shipped to little riders! However, we are running behind our projected number of bikes shipping per day. Part of this delay is that we are making sure each bike is the best it can be before it leaves our shop, which is taking a little longer than initially anticipated.
In an effort to get bikes out, we have been working long hours and still trying to be parents ourselves. The good news is that we have hired additional help. Things will get faster as our newbie becomes more efficient...it's not exactly rocket science but it is a pello and we want to make sure your bike is everything you anticipated when it arrives.
Orders received this week are estimated to ship in June.
I sincerely apologize for any inconvenience as I know many of your little ones have been patiently waiting for their new bike to arrive.
Thank you again and please let me know if you have any questions.
Best,
Shane
Hello from Pello!
Hello from Pello!
Thank you, thank you, thank you again for all your patience while we get our little/big bikes back in stock!!!
We are delighted to let you know that things are progressing smoothly with your bikes and we estimate to begin shipping by 3/17/23!
The big question on everyone's mind is probably when will I receive my bike? And that is a great question! We have a pretty significant backlog of bikes to get out from all your wonderful pre-orders.
Once we get rolling we anticipate being able to ship between 5-10 bikes per day. We will start with order number 3493. You can use this number to provide an estimate as to when your bike should be shipping to you. For example, Order number 3521 is estimated to ship between 3-6 days.
Why do you only ship between 5-10 bikes per day, can't you just slap on the shipping label and send it to us? The main reason for getting 5-10 bikes out per day stems mostly from us going through the pre-ship checklist where we go through each bike and make sure all is good with your bike before it ships. Similar to what any quality bike shop does when they prep a bike for sale, this includes things like checking brakes, shifting, and several other items related to the bike. If you or someone you know is comfortable performing these items let us know and we can ship your bike sooner and bypass this process. Please see the attached checklist of items we perform. Please note, if we do or you do the pre-checklist you will still need to perform the final assembly of the bike once it arrives.
Thank you sooooo much and please let me know if you have any questions.
Best,
Shane
Message from Shane at Pelllo Bikes: they're almost here!
Hi!
Thank you soooooooooo much for pre-ordering a new Pello rig! We are a super small (in fact micro) company which means that every bike you buy really means a lot to us.
We have some really good news! Your new Pello rig is on its way to our shop and they look great.
Now that the bikes are in transit from our partners in Taiwan, there are just a few hurdles we need to clear, namely getting the container through our local port in Norfolk, VA. Once the container with your bike arrives at the port we will then need to clear customs. Sometimes this can be super quick and easy and sometimes it can take some extra time; we will keep you posted.
Once the bikes arrive at our shop we will begin prepping and shipping bikes in the order they were received. Before your bike ships out we go through a checklist, similar to what a quality bike shop would do to prep a bike. Please see below for a checklist of things we do before shipping your bike.
Please note, you will still need to assemble your bike when it arrives.
Thanks again and we are looking forward to getting these bikes under little riders to begin new adventures!
Please let me know if you have any questions about anything and we will keep you updated as we get closer to shipping.
Best,
Shane
Looking for stocking stuffers?
We still have a few of our smaller bikes left for the holiday season and they make great stocking stuffers :)
Roovi Prototype
Roovi
We first had the idea for the Roovi, our largest Pello family member, several years before this post. Shane, co-founder and avid mountain biker, realized what an impact the 29” wheel has had on cycling. As he contemplated creating the next bike in the Pello lineup he thought about how that big wheel concept could translate into a children’s specific bike. The issue was that a 29” wheel was just a little too big for most 10+ year old kiddos. The natural progression from a 24” wheel was the 26” wheel. Then while riding with his two sons one day, the idea for the Roovi emerged…why not build our bike around a 27.5” wheel vs 26”? From there the Roovi was born!
However, at that time the Roovi was still an idea and launching a new bike can have its challenges from the geometry, sourcing the right parts that are child specific and a whole lot of R&D. On top of the “usual” hurdles Covid 19 came along and turned the bicycle industry on its head making sourcing parts and creating prototypes a very difficult and long process. Pello is no stranger to creating things that seem far out of reach. In fact, from the beginning Pello encountered many of the same obstacles and learned that they are just that…obstacles. Obstacles are meant to strengthen the journey in creating something new, not meant as a sign to stop trying. For several years we continued working on the Roovi, refining the geometry and working with suppliers and continued testing/riding. One great thing about taking our time to develop the bike is that we have had lots of miles on our prototypes and have put them through all sorts of tests and refinements, from quick rides to the baseball diamond to all day adventures. What you see today is a product of all that time and effort to create a bike that stays true to the Pello DNA…to give children the joy and freedom of cycling by providing bicycles that are high quality, lightweight, safe and designed specifically for kids.
Specification Updates
While we have been waiting for our bikes to arrive we went ahead and made a few updates.
Reyes 24”
Drivetrain updated to Shimano Altus 9s with Rapidfire shifter
Tires updated to Kenda Small Block 8: 24x1.95
Additional water bottle mount under the down tube to hold 2 water bottles on the bike
Dropper port added to seat tube to easily install a dropper seatpost
New Pello Teal color available
Rover 20”
Drivetrain updated to Shimano Altus 8sp with Rapidfire shifter
Tires updated to Kenda Small Block 8: 20x1.95
Optional Suspension fork is now an RST Capa
Additional water bottle mount under the down tube to hold 2 water bottles on the bike
New Pello Teal color available
Reddi 20”
Now comes with a water bottle mount under the down tube
Tires updated to Kenda Small Block 8: 20x1.95
New Pello Teal color available
Revo 16”
Now comes with a water bottle mount under the down tube
Tires updated to Kenda Small Block 8: 16x1.50
Freewheel only option. Coaster brake no longer available
Comes with both a long and short seatpost
New Pello Teal color available
Romper 14”
Now comes with a water bottle mount under the down tube
Tires updated to Kenda Small Block 8: 14x1.50
New Pello Teal color available
Ripple 12”
New Pello Teal color available
In 2020 the bicycle industry became overwhelmed with demand for bicycles during the Covid 19 pandemic. Covid rippled throughout the industry creating large backorders for all the parts necessary to build a bicycle. The result was extremely long wait times for our bikes. It took over 15 months for our little bikes to be built and over 2 years for the Rover and Reyes and new Roovi. We saw this as an opportunity to switch up the specifications for our bikes and have not been able to update all the photos just yet :)
Pre-Order Update
Hello from Pello!
We hope you and your families are well and having a wonderful spring as we transition out of winter and into warmer days.
Our latest news is that our bikes are still waiting for us but the shipping is taking longer than expected. The current arrival of bikes has now moved to mid June. We are trying our best to get the bikes to you as soon as possible but it seems that the shipping world has other plans for us at the moment.
We apologize in advance for any missed birthdays or other surprises this delay may have caused.
Thank you again for support as we figure out how to get your bikes under your little one and rolling through the neighborhood.
If anything changes we will let you know as soon as possible or if you have any questions please feel free to contact us at info@pellobikes.com or shane@pellobikes.com
Best,
Shane
--
M. Shane Cusick, CBO (Chief Bicycle Officer)
Pello Bikes - Like Riding a Bike!
It takes time to meet your new friend
Preorder Open!!!
We are super excited to announce that our single speed bikes are now open for pre-order for spring delivery! These include our Ripple, Romper, Revo and Reddi. Thank you so much for your interest and patience while we figure out how to get our bikes back under young riders.
We anticipate opening pre-orders for our geared bikes (Rover and Reyes), this spring for fall 2022 delivery...something new is in the works for our geared bikes, there will be more info on that later :)
For more information on how the pre-order process works please visit our website at https://www.pellobikes.com/news/2021-pre-order-info
or check out the bike shop at https://www.pellobikes.com/bike-shop
As you visit our website you may notice that we now have a new color choice, we call it Pello TEAL! We were super stoked to introduce this color and feel (through lots of testing, opinions and feedback) this new color fits nicely into the Pello heritage and offers parents a gender neutral color similar to our other colors.
If you have any questions please do not hesitate to ask, we love talking to our customers and enjoy the children that bring life to our bikes. The best way to reach us is by email at info@pellobikes.com or leave us a message and we will call you back at 804-403-7551.
Life’s an adventure, let’s ride!
Best,
Shane and the Pello Crew
--
M. Shane Cusick, CBO (Chief Bicycle Officer)
Pello Bikes - Like Riding a Bike!
Richmond Virginia, USA+1-804-403-7551
Pre-Order Info
What does it mean to Pre-Order a Pello?
We really love that you are considering a pello for your next bike and we want to make sure it is one if the best experiences for you and your child as you embark or continue your journey riding for a lifetime, after all cycling is a lifetime activity! Please read more below for details and explanations on how pre-ordering a pello works.
Timeline: We expect our geared bikes (20”-27.5”) to arrive in the Winter/Spring of 2023. At this time we are estimating to begin shipping these bikes in February/March 2023. With so many factors in the air this could be sooner or later, as we near winter we will provide more definite dates.
Please keep in mind these dates as it is important to consider what happens behind the scenes as the bicycle production process has become more complex and timeframes are extended because of the ripple of Covid-19. In the past our production times were anywhere from 3-6 months from the time we place our order to the time we receive our bikes. Our bikes are designed to our exact specifications that we have refined over the years and they are built in Asia (Taiwan). Since the Covid-19 pandemic occurred our production times has extended from 3-6 months to over 2 years. In the bicycle production world you are only as fast as your slowest part. This means that our production partners need to gather all the parts that comprise the bike from all the different manufactures that make the parts (think of tires, brakes, shifters, etc) before they can go to production. Our production time only takes about 1-2 weeks when we have all the parts to make the bikes, some parts take longer to get than others. Covid-19 has created a great surge in bicycle awareness that has been awesome in so many ways because so many more people are getting out on bikes and seeing the uncountable benefits of riding a bike and sharing family time on the bike. On the other side this surge has created a shortage in parts for building a bike because so many bikes have been sold. That said we are doing the best we can in working with our production team and maintaining the quality that Pello is known for.
Size Up Guarantee: We know this timeline is a long time to wait when a child’s growth does not wait. That is why we are guaranteeing you the right size when the bikes begin shipping. If you find that your little one hit a growth spurt between the time you pre-ordered and the time the bike ships simply send us an email at info@pellobikes.com that you’d like to move up a size and we will apply the entire amount of your pre-order purchase towards the next size up bike. For example, if mom purchased a 20” rover for little Maggie and thinks that she has grown into the 24” reyes then we can apply the order from the rover to the reyes and mom just pays the difference.
Purchase: Our preorder process works the same as purchasing a bike. This guarantees that you will have a bike when they come in. We will ship your bike in the order it was received through our website.
Cancel Order: Again, these time frames are way longer than we would like and we understand that things change and maybe you found another bike or just changed your mind. No problem, should you decide to cancel for any reason before your bike ships simply send us an email at info@pellobikes.com and we will credit you back the full amount of your purchase minus 4% for the credit card fees and processing.
Thank you so much for considering a Pello as we make it our mission to share the joy of cycling with you and your child!
Moving Forward.
Wow, what a year 2020 was!
2020 was one of the biggest years Pello has had to date! We feel so fortunate to have all the amazing children (and parents) loving our bikes. This is truly an upside to the pandemic we are all part of. Because cycling is a great way to socially distance and be outside it makes sense that so many families are now riding bikes and staying safe. Perhaps this is a silver lining for families and friends to come together in such trying times. We feel so honored to be part of your family during this experience.
While we have had a great year there is another side of the coin that the pandemic has created. This is the supply side. In the world of producing bicycles, we are only as fast as our slowest part. Meaning that when we go to production we need to gather all our parts so that we can assemble the bikes in a timely and efficient manner. Because of the surge in bicycle sales (global bicycle sales have increased 38%) many of the parts we normally get on time are delayed, in several cases delayed until 2022 and even 2023.
We have been working with our supplier for years and they have been like a family to us. In fact, Shane (co-founder) knows many of the supplier's family, wives and children. During the pandemic they have seen a surge in their business and have had to really work hard to keep up with production. Many folks have asked us if we could get another supplier. While we could look at other suppliers to produce our bikes (and some have promised shorter lead times) we feel this would be a mistake because of our trusted partnership. Dating back to 2016 when we first started producing bikes our supplier has maintained Pello’s high standard of quality that has helped keep those first bikes rolling today. This, in part, is one of the reasons we stand behind our bikes enough to offer a lifetime warranty. Because of their attention to detail in all our designs and specifications we feel confident standing with them in these trying times.
We are working diligently to come up with better solutions for moving forward while maintaining our quality all in an effort to bring the bikes to you as soon as possible. For example, we have chosen to switch our geared bikes from SRAM to Shimano. While we still love SRAM we feel super confident that Shimano will offer the same level of quality and reliability but will help us get the bikes to you quicker. Not to mention Shimano is one of the best and biggest component manufacturers in the world. We are confident our new partnership with Shimano will serve Pello for generations to come!
With all this we are expecting and excited to begin shipping our single speed bikes Spring of 2022. Unfortunately we understand this will affect this year's summer experiences but as explained we are doing the best that we can to ensure we maintain the same quality Pello is known for.
We are expecting to open pre orders very soon. If you would like to be notified when pre orders are available please sign up for our waitlist and we will send you an email update when the preorders will be available.
https://www.pellobikes.com/news/2021/waitlist
Thank you again for all your kindness and patience, there is so much fun ahead...a lifetime of it!
Sincerely,
Pello Team
Bikes in Stock
We are now completely caught up on getting all the pre-ordered bikes shipped (thank you to all those who pre-ordred)! However, we are still experiencing a large number of sales. We are shipping all our in stock bikes as quickly as possible. All new orders are estimated to ship in 1-2 weeks.
If you have any questions please shoot us an email at info@pellobikes.com.
Thank you!!!
Back in Stock!
We now have most of our models back in Stock! However, we are still filling backorders from all those kind folks who Pre-Ordered a bike last year, which means that if you order a bike now (2/3/21) your estimated shipping date will be 3/1/21 or sooner.
Thank you so much for all the support and Love, we cannot wait to see all those little bikes being put through their paces in neighborhoods everywhere!
Pre-Order Post Card
We realize it's not quite as cool as the real thing, but if you order a bike by 12/15/20 we'll send you a cool 5x7 postcard to give to your little one to hold them over until the bike arrives in February.
Pre-Order Now Open for 2/21/21!
We are so grateful to all those who have purchased a pello! We are now in the process of of opening our next round of Pre-Order Sales.
We are working hard to get the next batch of bikes in stock and are expecting to begin shipping 2/21/21.
While we have done everything we can to ensure the bikes arrive on time and start shipping in February, the global pandemic certainly has a role to play when it comes to schedules. If you decide to pre-order we are very good at keeping you updated along the way as we near our shipping date with regular emails as the shipping date approaches with any changes to the schedule.
Size Guarantee with Every Pre-Order = If you pre-order and find that your child has grown out of the size you ordered before your bike ships you can apply the full amount of your purchase to the next size up. Just shoot us an email at info@pellobikes.com and we’ll get you taken care of.
Additionally, if you need to cancel your order for any reason you can do that at any time for a full refund.
Thank you from all of us at Pello, we love you!
Pre-Order Update
We have bikes!
However, our backlog is quite large due to the Covid effect in our supply chain. We are prepping bikes as fast as we can without sacrificing quality to meet all of our current Pre-Orders.
Our current estimate for shipping bikes purchased after 11/11/20 is mid December.
Thank you for your patience!